FAQ
CUSTOMER HELP
A little clarity.
A better shopping experience.
Find answers about browsing, delivery, returns, and keeping up with your order.
Choosing your bottle.
How can I browse by spirit or brand?
Use the Bourbon, Tequila, and Champagne pages, or visit Shop by Brand. Product search also accepts bottle names and brand names.
Can I save or compare bottles?
Use the wishlist control to save a bottle, or Compare to put available product information side by side. Open your wishlist or comparison list to revisit your choices.
How does the 15% offer work?
Add your selected bottles to the cart. The cart displays your offer timer and applicable savings. Complete checkout before the countdown ends to use the timed offer.
What should I check before ordering?
Review the product’s bottle size, description, price, and stock information. For a gift, our gift guide offers starting points.
Delivery & order updates.
What does shipping cost?
We offer free U.S. shipping. See the shipping policy for full details.
When should I expect delivery?
Estimated delivery is 6–7 days. Review your order and shipping emails for updates specific to your order.
Where can I track my order?
Check your emails for order updates and any tracking information provided. If you need help, email info@liquorsyork.com with your order details. See Order Updates.
I cannot find my confirmation email. What now?
Check your spam folder and confirm which email you used at checkout. Contact our store with your name and approximate order date if you still cannot locate it.
Returns & refunds.
What is the return window?
Eligible new products can be returned within 14 days. Returns are accepted for defective and non-defective products, and exchanges are accepted. Read the full policy.
Are return labels and restocking fees charged?
Mail returns use a free downloadable and printable return label. There is no restocking fee. Contact the store before mailing your return for instructions.
How long does a refund take?
Our policy lists a two-day refund processing time after the returned item is received and reviewed. Your payment provider’s posting time may vary.
How do I get help with a damaged or incorrect item?
Email info@liquorsyork.com with your order number, a description of the issue, and photos if available. We’ll help you with the next steps.