Effective October 27, 2026

Returns at a glance

This policy applies to purchases from liquorsyork.com delivered in the United States. We accept returns of defective and non-defective products, and we accept exchanges. Contact Liquors York within 14 days of delivery to start your request. Returns are made by mail using the free return label and instructions we provide.

How to request a return

1. Email info@liquorsyork.com within 14 days of delivery.
2. Have your order number or receipt, delivery date, the item name, and the reason for your request available.
3. Wait for confirmation, then download and print the free return label we provide.
4. Pack the approved item securely as instructed and keep the return reference or proof of handoff.

Alcohol returns require an appropriate shipping method. Please use the downloadable label and return instructions we provide. Do not independently mail alcohol or send an item to the store address without confirmation.

Item condition

Returns are accepted for new, unused items only. For a non-defective return, the item must be unopened, with its original seals intact and original packaging included. Please retain the packaging until you have checked your delivery. A receipt or order reference helps us identify the purchase.

The unopened-item condition does not prevent you from reporting an item that arrived damaged, defective, leaking, or incorrect. Those issues are reviewed using the process below.

Damaged, defective, or incorrect items

Contact us as soon as you discover a problem. Describe the issue and keep the product, packaging, and shipping label where safe. Photographs can help us review damage or confirm that the wrong item was sent.

Do not consume a leaking product or one with a damaged seal or suspected contamination. We will review the information and arrange the appropriate resolution. If a return is needed, we will provide a free label for you to download and print, together with return instructions.

Free returns

Authorized returns are free. Download and print the return label we provide, and return the approved item by mail as instructed. We cover the return shipping cost and do not charge a restocking fee. Contact us before purchasing a separate label so we can provide the correct return method.

Exchanges

We accept exchanges. Contact us within 14 days of delivery and tell us which item you would like to exchange and the replacement you are requesting. The same new, unused condition requirements and free return-by-mail process apply. Replacement availability will be confirmed when your request is reviewed.

Inspection and refunds

We inspect returned items and process approved refunds within 2 days of receiving the return. We will let you know the outcome and confirm the approved refund amount.

Approved refunds are issued to the original payment method. The time taken by your bank or payment provider to display the credit is separate from our 2-day processing time and can vary. If you need an update, email us with your order number and return reference so we can check the status.

Cancellations and shipment issues

Email us promptly if you need to change or cancel an order. The available options depend on whether the order has already been dispatched. For delivery delays, missing packages, or destination questions, see our Shipping Policy and contact the store.

Nothing in this policy limits rights or remedies that cannot be limited under applicable law.

Contact Liquors York

Email: info@liquorsyork.com
Store contact address: 1492 St Nicholas Ave, New York, NY 10033
Hours: Monday–Wednesday 11 AM–10:30 PM; Thursday 10 AM–11 PM; Friday–Saturday 10 AM–midnight; Sunday noon–9 PM. New York local time.
Use the return destination confirmed in your instructions when sending an approved return.